6 Examples of Conversational AI Tools
Over time, Talkdesk developers and data scientists review and will correct these outputs if they are off course. Conversational AI can address skills shortages of knowledge workers by automating repetitive tasks, allowing workers to focus on higher-value activities that require specialized expertise. By leveraging conversational AI, businesses can streamline workflows and increase productivity, mitigating the impact of skill gaps. AI-powered chatbots can provide instant access to information and guidance, enabling employees to quickly acquire knowledge and bridge gaps in their skill sets. Additionally, conversational AI can capture and preserve institutional knowledge, ensuring that critical expertise is available even when experienced employees are not present, further mitigating skills shortages. This is why it has proven to be a helpful tool in the banking and financial industry.
To stay on the cutting edge of a growing market, check out HubSpot’s playlist, The Business of AI, which features shows that discuss future business applications of AI. HubSpot’s content assistant is a great example of a tool that uses generative AI to help marketers create written content. Conversational AI and chatbots are often discussed together, so knowing how they relate is important.
What are large language models?
Conversational AI platforms are usually trained in the English language but only 20% of the world population speaks it. Many companies converse in multiple languages, but they work as rule-based chatbots because their AI is not trained in those languages. It can also reduce cart abandonment by answering customer queries instantly and encouraging them to complete their purchases. It also ensures a smooth form-filling process which in turn makes it easier for the sales team to act on the leads faster. With the onset of the 2020 pandemic, customers do not want to step out of their homes and interact with humans in person.
You can spot this conversation AI technology on an ecommerce website providing assistance to visitors and upselling the company’s products. And if you have your own store, this software is easy to use and learns by itself, so you can implement it and get it to work for you in no time. As companies face increasing pressure to provide 24/7 support and meet customer expectations, customer service departments are seeking cost-effective solutions to deliver seamless experiences. This scenario has led to the rise of Conversational AI for customer service, which are becoming increasingly popular due to their ability to automate repetitive tasks and offer personalised support.
